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SERVICE POLICY

Ordering
You have a few different ways of ordering products from kromkendama.com. If you are sitting in front of the screen you can either go directly to our online shop, or merely write an email to yo@kromkendama.com with your order. Do you need further product information than what the webpage supplies, or you are not completely at home in this digital world, you are more than welcome to call us at +45 71 99 53 77 or contact us by email at yo@kromkendama.com.


After your order has been made, it is no longer possible for you to acces the contract of your order on our website. If you wish to receive a new copy of your order via e-mail, please write us with your order number and name at yo@kromkendama.com with such a request. All prices at kromkendama.com is including Danish VAT.


Payment
At kromkendama.com you are able to pay with the following cards:

  • Dankort, VISA, American Express, Mastercard, Maestro, Diners Club
  • Apple Pay, Google Pay
  • PayPal

Delivery
If your order has been placed before 13.00 (CET) your order will ship out the same day. If placed after this time your order will be shipped out the following work day.


We at kromkendama.com can not be held responsible for delayed deliveries and is without responsibility for any loss to the buyer due to missing delivery, unless customary rules of German law says so.

Colors
Since some colors on product pictures are altered digitally, there might appear a difference in the color seen at kromkendama.com and that of the real product. Besides from this the screen resolution and color settings on the used computer may also affect the colors of the products.